Privacy policy

Business email outreach

We may use a publicly available or properly sourced business email address to introduce Findful where we believe the service is relevant to that business. We record where an imported address came from and the basis on which it may be contacted. Unclassified addresses are not used for campaigns.

Every promotional email identifies Findful and contains an unsubscribe link. If you unsubscribe, complain, or an address hard bounces, it is placed on a suppression list so it is not used again for promotional email.

Your choices

You can object to direct marketing at any time by using the unsubscribe link in an email or replying to the sender. This does not affect essential account, security or service messages.

Other Findful data

Findful also processes owner account details, mobile verification, business listings, visitor enquiries, booking and payment records, and verification notes where those features are used. Access is restricted to the service and approved administrators.

Optional analytics

With your permission, Findful records pseudonymous page views and journey steps so we can understand where the service is useful or confusing. We use a random browser identifier and never include names, phone numbers, email addresses, message contents or raw search terms in analytics events. Google Analytics is also loaded only after you allow analytics.

Google Analytics uses cookies and processes technical information such as your browser and device. We disable advertising signals and do not send form contents or URL query parameters to Google.

You can change your choice at any time. Essential account and security functions continue to work when analytics is declined.

Google sign-in

If you choose Google sign-in, we receive your Google account identifier, name and email address to create or access your Findful account. We do not receive your Google password or access to Gmail. Connecting Google to an existing Findful account requires you to sign in to that account first.